We manage return and exchange requests solely for orders placed on the official DipsyCo website. If you made your purchase on another marketplace or platform, please follow their return procedures.
Simply fill out the online form below with your original order number. For any additional help, contact our support team at thedipsyco@gmail.com.
Requests must be made within 30 days of delivery. Returned items should include all accessories and be in their original packaging. For returns not related to product defects, a $5 restocking and shipping fee applies.
Once the returned item arrives at our warehouse, we’ll issue a full refund to your original payment method. Refunds typically appear on credit card statements within 5–10 business days.